Missing Person Incident Management

Incident Management Guidelines

In highrisk locations, a failure to report in or communicate with managers may result in staff being reported and considered missing within a very short time frame. In typical operating environments, the term missing is usually applied only after the person has been out of contact for more than 24 hours (36 hours in a lowrisk area).
In the event of a missing person incident, the following steps should be taken:

  1. Stand up the Incident Management and Crisis Response Teams using the SAD CHALETS system.

  2. The appointed manager is to establish facts with the last person to be in contact with the missing person.

  3. Inform the appropriate consulate/embassy/law enforcement or military agencies.

  4. Check with local hospitals to see if the person has been admitted.

  5. Check with local police stations to see whether the person has been arrested or reported injured.

  6. Ascertain the last known whereabouts of the person and who, if anyone, the individual was with.

  7. Check personnel records to see if the person has a medical condition, or a history of losing consciousness as well as any medical risks the person might face.

  8. Contact all possible locations (business and personal) where the person may have visited, or where the individual may now be.

  9. Determine whether security teams or personnel can search areas or locations where the person might be.

  10. Consider the use of a local investigator who could be of assistance in locating the person or determining what has happened.

  11. Liaise with the person's family through an appointed manager.

  12. Appoint a media spokesperson and prepare statements if necessary.

  13. Keep a running account of the situation, updating as things occur; retain reports, and distribute information.

  14. Begin to record information within the record of events log.

  15. Forward all information through the correct communication channels, and update where necessary.

  16. Provide an IMP Risk Assessment Report as soon as possible.

Casualty Incident Management

Incident Management Guidelines

It is essential that full and accurate information is gathered in order to most effectively report and deal with a medical emergency. Inaccurate reporting can undermine the level of support a casualty may receive.
In the event of a casualty evacuation, the following steps should be taken:

  1. Stand up the Incident Management and Crisis Response Teams using the SAD CHALETS system.

  2. Ensure that the details of the casualty and the person's condition are accurate and detailed; confirm, then confirm again.

  3. Determine what support is required, and notify the relevant medical facilities and organizations.

  4. If appropriate, notify the appropriate consulate/embassy/military organizations (see Communications Plan).

  5. If the medical evacuation involves going into hostile areas, notify a quick response security team to escort and assist in the evacuation.

  6. Continue reporting of the situation to ensure best support levels and information sharing is achieved.

  7. Maintain contact with medical teams to receive updates on the casualty status.

  8. Notify the casualty's family when appropriate, typically through corporate crisis management teams.

  9. Determine if continued operation in the area of the incident will result in more casualties—consider alternatives.

  10. Make attempts at retrieving any lost or damaged sensitive materials or equipment.

  11. If the party is ambulatory, move the casualty out of harm's way and make the person as comfortable as possible. If the party cannot be moved, establish a secure perimeter around the injured person.

  12. Notify manager in charge.

  13. Establish the cause of the injury and how this might pose other risks—industrial accident, industrial risk, hostile groups, natural event, and so on.

  14. Maintain contact with the medical team on scene to receive updates and to ensure proper care is being taken.

  15. Begin to record information in the record of events log, and provide an injury or accident report.

  16. Forward all information through the correct communication channels, and update where necessary.

Vehicle‐Borne IED Incident Management

Incident Management Guidelines

A vehicleborne improvised explosive device (VBIED) will be in the form of a static vehicle or a mobile/static suicide bomber, set on a timer, set on a tilt mechanism, or remotely detonated. Standard operating procedures should be in place to limit the opportunities for unauthorized vehicles containing explosives to enter a secured area. This will include both physical measures (barriers, gates, guards) and policies and procedures (see appropriate security plan for the project).

In the event of a VBIED incident occurring, the following points should be addressed:

  1. Stand up the Incident Management and Crisis Response Teams using the SAD CHALETS system.
  2. Move to the predefined Security Alert Status, in which all security personnel are mobilized.

  3. Take shelter (lie down, move behind or into a hard structure, move away)—refer to explosive hazard distances diagram for details.

  4. Establish a casualty management point.

  5. Assist casualties and walking wounded—provide Casualty Reports as per Communications Plan.

  6. Establish an Incident Control Point (ICP) to coordinate responses and meet external response groups—notify responding agencies of the location and of safe routes into the site.

  7. Confirm there are no secondary devices—conduct a security sweep.

  8. Implement the six Cs:
      • Confirm. Confirm the presence of the suspect device. This should be a oneperson task (if appropriate) and needs to be done from a distance whenever possible. Maximum use should be made of hard cover and spotting equipment through such means as binoculars or scopes.

      • Clear. Clear the area around the device of all personnel, working from the device outward, to a distance of 900 feet. Maximum use should be made of hard cover, such as buildings. No one should be in clear sight of the threat area.

      • Cordon. Cordon off the 900foot danger area and set up an Incident Control Point (ICP) for followon agencies to meet at. Personnel who are being cleared from the area should be checked at random to deter additional threats.

      • Control. Control the cordonedoff area to ensure that only authorized access is achieved. Only emergency services should be allowed to breach the cordon through the control point. Any breaches of the cordon should be reported immediately to the Incident Response Team (IRT) Commander.

      • Check. All personnel stationed on the cordon should check their immediate area for secondary devices and hazards. Any suspicious items should be reported to the situation commander, and their position should be marked.

      • Coordinate. Commercial companies will rarely manage an explosive hazard in isolation from external government or military support. Therefore, effective coordination between company and external management and response teams is critical for the safe resolution of the situation.

  9. Send out security alerts according to the crisis Communications Plan to notify staff to avoid the area if traveling.

  10. Mobilize the Quick Response Force (QRF) if appropriate to mitigate possible secondary attacks.

  11. Notify medical facilities and support agencies (see Communications Plan).

  12. Carry out a roll call of all employees and personnel.

  13. Begin a running log of events as they occur, recording activities.

  14. Do not divulge the names of casualties until their next of kin have been notified.

  15. Provide a Serious Incident Report (SIR) if required.

  16. Cordon off the site of a detonation—this is relevant for any forensic investigations, as well as to mitigate the threat from any secondary devices or unexploded ordnance.

  17. Consider alternative business locations for future business operations in the area.

  18. Increase security measures—conduct a full investigation of the incident using all agencies and methods available.

  19. Forward all information through the correct communication channels, and update where necessary.

  20. Provide an Incident Management Plan (IMP) Risk Assessment Report as soon as possible.

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