Blackouts and Power Loss Incident Management

Incident Management Guidelines

Power blackouts and rolling blackouts involve a disruption of electric power supply and may result from a largescale loss of electricity supply to an area, which in turn can result from a defect in a power station, damage to a power line or other part of distribution system, a short circuit, or the overloading of electricity systems. Blackouts are also associated with a range of natural disasters, or can be a result of infrastructure targeting by disruptive groups. Blackouts are very common in developing countries where the increase in demand for electricity exceeds the increase in electric power generation, and may result in scheduled or predictable losses of power, or periodic and unscheduled occurrences.
In the event of a power loss incident occurring, the following points should be addressed:

Complaints Incident Management

Incident Management Guidelines

Complaints made by governments, local authorities, other companies, communities, groups, or individuals may result in reputational and liability risks to the company. They may also generate resentment and ill will from local communities and workforces that could result in peripheral threats to business activities, such as widespread labor disputes or, in severe cases, to threats posed directly to personnel and assets. Complaints may be related to employment conditions and terms, labor disputes, business arrangements and contracts, the leasing of vehicles or facilities, damage resulting from accidents, contaminant spills, contract awards, or construction tasks. Complaints may also result from disputes over right of passage or land ownership claims.
In the event of a complaint incident occurring, the following points should be addressed:

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