Workplace Violence Incident Management

Incident Management Guidelines

Workplace violence can have significant impacts on both personnel safety and operational productivity, as well as result in serious legal and liability issues for the company. Workplace violence can quickly lower group morale and increase workforce absenteeism, stress, retention, and recruiting issues, as well as bring negative publicity and reputational challenges. Risks can range from verbal abuse or inferred threats to simple or aggravated assaults, robberies and thefts, hostage taking, hijackings, rapes and other sexual assaults, shootings, and fatalities.

In the event of a workplace violence incident occurring, the following points should be addressed:

✓ Action Points

1. Stand up the Incident Management and Crisis Response Teams using the SAD CHALETS system.
2. Determine who is at risk, and move them out of confrontational situations or the risk area.
3. Determine what risks are present:
   • Is the aggressor physically or verbally violent?
   • Does the aggressor have a history of violence?
   • Is the aggressor armed in any way?
4. Mobilize local security and or police to intercede immediately, restraining the provocateur if necessary (as a last resort).
5. Attempt to diffuse the situation, if safe and appropriate.
   • Always work with others rather than in isolation.
   • Avoid aggressive postures or inference.
   • Suggest to the aggressor to come back later to discuss with senior management, in order to diffuse the situation and enable police to respond.
6. Avoid confrontational discussions; placate the aggressor, if possible and appropriate, while police or security personnel respond.
7. Are others at risk? Clear the area if required.
8. Provide a postincident report as soon as possible.

Key People to Call (see the IMP Communications Plan)

Group	Yes/No	Group	Yes/No
• Medical organization		• Organic QRF
• Military interface		• Crisis response team
• Embassy or consulate		• Security provider (vendor)
• Police, fire, or ambulance		• Other groups

Indirect Fire and Direct Fire Attacks Incident Management

Incident Management Guidelines

An indirect fire (IDF) attack is one in which a device such as a rocket or mortar round is fired by launching the round into the air with the aim of it landing on or near its target. On striking the ground, the round will detonate, creating a blast wave and throwing shrapnel in all directions; or it may fail to detonate, resulting in unexploded ordnance hazards. There may be no warning of an incoming round, and if a round explodes near personnel or facilities, several more rounds may be inbound.

In the event of an indirect or direct fire attack occurring, the following points should be addressed:

✓ Action Points

1. Stand up the Incident Management and Crisis Response Teams using the SAD CHALETS system.
2. Sound the alarm to notify personnel of incoming risks (use appropriate alarm type).
3. Move personnel to bunkers or other hardened shelters, if safe to do so.
4. Alert personnel outside of the affected area who may be moving toward the risk area.
5. Raise the alert status and security posture of the facility to the predefined state and mobilize security staff, closing down access control points and securing buildings.
6. Conduct a role call of all personnel; account for missing persons.
7. Alert supporting agencies: military, police, or other.
8. Close down the facility, secure access control points, and prepare for possible secondary attacks.
9. On completion, manage casualties and damage.
10. Conduct a UXO sweep prior to allowing staff to resume duties.
11. Determine the damage in terms of:
    • Indirect fire (IDF) damage to structures or buildings.
    • Resulting industrial hazards.
    • UXO damage, fires, and explosions.
    • Follow‐on small arms fire or complex attacks.
    • IDF fragmentation hazards (primary and secondary).
    • Casualty management and evacuation procedures.
12. Provide a postincident report and an IMP Risk Assessment Report (if applicable) as soon as possible.

Key People to Call (see the IMP Communications Plan)

Group	Yes/No	Group	Yes/No
• Medical organization		• Organic QRF
• Military interface		• Crisis response team
• Embassy or consulate		• Security provider (vendor)
• Police, fire, or ambulance		• Other groups

Loss of Sensitive or High‐Value Materials Incident Management

Incident Management Guidelines

The loss of sensitive or high‐value materials, equipment, or information can have significant operational, liability, and licensing implications for companies. Companies should identify which materials, resources, and equipment might be considered sensitive or of high value and attribute measures by which to protect such items. Risks may include espionage, loss, theft, damage, or destruction.

In the event of such an incident occurring, the following points should be addressed:

✓ Action Points

1. Stand up the Incident Management and Crisis Response Teams using the SAD CHALETS system.
2. Establish the nature and details of the material or item, and determine how it was lost.
3. Determine the impact of the loss or damage to sensitive or high‐value materials: both direct and peripheral.
4. Confirm the last location and owner responsible for the material or item.
5. Gain written reports from the person to whom the item was assigned.
6. Confirm whether the item was destroyed or was left intact at the scene or work site.
7. Liaise with appropriate authorities to recover the item or to confirm destruction.
8. Take appropriate actions to mitigate the risks associated with the loss of the item, especially for communications‐ or intelligence‐sensitive materials.
9. Confirm that standard operating procedures were followed; provide a postincident report.
10. Provide an IMP Risk Assessment Report as soon as possible.

Key People to Call (see the IMP Communications Plan)

Group	Yes/No	Group	Yes/No
• Medical organization		• Organic QRF
• Military interface		• Crisis response team
• Embassy or consulate		• Security provider (vendor)
• Police, fire, or ambulance		• Other groups