Casualty Incident Management

Incident Management Guidelines

It is essential that full and accurate information is gathered in order to most effectively report and deal with a medical emergency. Inaccurate reporting can undermine the level of support a casualty may receive.

In the event of a casualty evacuation, the following steps should be taken:

1. Stand up the Incident Management and Crisis Response Teams using the SAD CHALETS system.
   
   
2. Ensure that the details of the casualty and the person's condition are accurate and detailed; confirm, then confirm again.
   
   
3. Determine what support is required, and notify the relevant medical facilities and organizations.
   
   
4. If appropriate, notify the appropriate consulate/embassy/military organizations (see Communications Plan).
   
   
5. If the medical evacuation involves going into hostile areas, notify a quick response security team to escort and assist in the evacuation.
   
   
6. Continue reporting of the situation to ensure best support levels and information sharing is achieved.
   
   
7. Maintain contact with medical teams to receive updates on the casualty status.
   
   
8. Notify the casualty's family when appropriate, typically through corporate crisis management teams.
   
   
9. Determine if continued operation in the area of the incident will result in more casualties—consider alternatives.
   
   
10. Make attempts at retrieving any lost or damaged sensitive materials or equipment.
    
    
11. If the party is ambulatory, move the casualty out of harm's way and make the person as comfortable as possible. If the party cannot be moved, establish a secure perimeter around the injured person.
    
    
12. Notify manager in charge.
    
    
13. Establish the cause of the injury and how this might pose other risks—industrial accident, industrial risk, hostile groups, natural event, and so on.
    
    
14. Maintain contact with the medical team on scene to receive updates and to ensure proper care is being taken.
    
    
15. Begin to record information in the record of events log, and provide an injury or accident report.
    
    
16. Forward all information through the correct communication channels, and update where necessary.