Family Liaison Incident Management

Incident Management Guidelines

Local or incident managers will not generally liaise with families following a crisis event, that being the responsibility of a crisis response team representative, typically those trained or experienced in dealing with sensitive or emotive issues. However, under some circumstances a trained or experienced family liaison representative may not be able to deploy to a family's location in a timely manner, requiring local incident managers to act in this capacity. The family of any victim may be shocked, distraught, confused, and under considerable stress. Families will require a clear and unambiguous briefing, and may also require emotional and financial support, as well as administrative assistance and specialist advice and counseling.
In the event of a family liaison incident occurring, the following points should be addressed:

0 comments:

Popular Posts