Mugging or Robbery Incident Management

Incident Management Guidelines

Robbery or mugging is a risk faced in any part of the world. Companies should advise their personnel to avoid areas with high crime rates or hostile ethnic populations, as well as educate them as to personal security awareness. This can be especially relevant in poor countries or where ethnic or gender groups may be exposed to higher levels of risk. Personnel should avoid demonstrating their wealth, should carry limited cash or valuable items, and should always seek to remain in public and well‐lit spaces. A person who is robbed or mugged is generally advised not to be aggressive, but to hand over money and possessions without resistance, remaining calm so as not to excite the robber. Typically robberies are motivated by crime, rather than a personal grudge, and most criminals will depart after being given money or valuable items.

In the event of a robbery incident occurring, the following points should be addressed:

✓ Action Points

1. Stand up the Incident Management Team using the SAD CHALETS system. Inform the Crisis Response Team only if serious injury occurred or if sensitive materials were stolen.
2. Determine whether anyone was injured, physically or psychologically.
3. Seek medical assistance if injuries occurred, and counseling if appropriate.
4. Determine what was stolen: its value to the individual as well as the company.
5. Inform the police, providing:
   • Date, time, and location of occurrence.
   • Injuries resulting from the event.
   • Items stolen.
   • Description of the assailant.
   • Any history associated with the area or individual of assaults and robberies.
6. Review the security measures or advisory briefing for the area in which the crime occurred.
7. Determine whether risks are posed to employees inside and outside of the facility.
8. Provide a detailed incident report if the event occurred on company property.
9. Increase security measures if the incident occurred on company property.

Key People to Call (see the IMP Communications Plan)

Group	Yes/No	Group	Yes/No
• Medical organization		• Organic QRF
• Military interface		• Crisis response team
• Embassy or consulate		• Security provider (vendor)
• Police, fire, or ambulance		• Other groups