Threats, Coercion, and Intimidation Incident Management

Incident Management Guidelines

Coercion is the practice of compelling a person to behave in an involuntary manner either through action or inaction, by the use of threats, intimidation, or some other form of pressure or force. Extortion occurs when a person either unlawfully obtains money, property, or services from a person, entity, or institution through coercion or intimidation, or threatens a person, entity, or institution with physical or reputational harm unless they are paid money or property. Threats, coercion, or extortion of company staff or subcontractors can be detrimental to the safety and welfare of individuals, as well as to the productivity of the business activity as a whole. Critical personnel or entire workforces may not attend work if they perceive themselves to be at risk, and employees may feel forced to undermine the company by actively participating in illegal or unethical activities if they or their families are threatened.

In the event of a coercion incident occurring, the following points should be addressed:

✓ Action Points

1. Stand up the Incident Management and Crisis Response Teams using the SAD CHALETS system.
2. Establish which individuals or groups are at risk.
3. Establish who is the perpetrator or group that is threatening the individual, group, or organization.
4. Establish the perpetrator's agenda, motivation, and goals, and determine what implications these have on personnel, activities, and facilities.
5. Establish the nature and impacts of the risk, as well as the probability of occurrence:
   • Is it an empty threat?
   • Is it a real threat?
6. Take precautions to safeguard individuals, groups, and facilities while police and other response groups are mobilized.
7. Inform the police, providing as much detail as possible.
8. Establish whether other individuals, groups, or facilities might be at risk, and alert any at‐risk groups.
9. Collect any evidence of the threats made for investigation and possible prosecution.
10. Increase the security and safety posture in locations at risk.
11. Implement any associated IMP policies.
12. Provide an IMP Risk Assessment Report as soon as possible.

Key People to Call (see the IMP Communications Plan)

Group	Yes/No	Group	Yes/No
• Medical organization		• Organic QRF
• Military interface		• Crisis response team
• Embassy or consulate		• Security provider (vendor)
• Police, fire, or ambulance		• Other groups